1. Do you offer free transfers for hotel pickups?
- Yes! We provide free transfers to and from your hotel when you book a trip with us.
2. How do I arrange a transfer for sea view apartments and hotel rentals?
- For sea view apartments and hotel rentals, you need to request a transfer in advance. Please note that a fee applies for this service. Contact us to arrange your transfer and receive detailed information about the costs involved.
3. What are my payment options for trips and accommodations?
- Trips: You can pay either on arrival or online when booking your trip.
- Accommodation: Payment details will be provided at the time of booking. We offer flexible payment options to suit your needs.
4. What is the cancellation policy?
- Trips: You can cancel up to 24 hours before your scheduled trip for a full refund.
- Accommodation: For sea view apartments and hotel rentals, cancellations must be made at least 2 days in advance to qualify for a refund.
5. How can I manage my booking?
- After booking, you can manage your reservation by sending a message through our website. Please note that bookings requiring confirmation will be pending until we verify and approve them.
6. Do you offer travel insurance?
- Yes, we provide travel insurance to ensure you are covered and have peace of mind during your trip.
7. Is there medical certification available?
- Yes, our facilities and services meet health and safety standards, supported by our medical certification.
8. What can I expect from the accommodations?
- All our rooms are luxuriously furnished with stunning sea views. Our accommodations are ideal for both families and couples, featuring pools and high-end amenities to enhance your stay.
9. How do I get my room key?
- Upon arrival, you will receive your room key. Our team will assist you with the check-in process to ensure a smooth start to your stay.
10. Is payment secure on your site?
- Yes, we use secure payment methods to protect your financial information and ensure safe transactions.
11. Where is your company located?
- Our operations are based in Hurghada, Egypt, while our main headquarters are in the UK. This allows us to provide exceptional service and support across different regions.
12. What should I do if I encounter issues during my stay?
- If you experience any issues or need assistance during your stay, please contact our customer support team immediately. We are available 24/7 to address any concerns and ensure a pleasant experience.
13. Can I make special requests or arrangements for my stay?
- Yes, we are happy to accommodate special requests and arrangements whenever possible. Please inform us in advance so we can make the necessary arrangements to meet your needs.
14. What amenities are included in the accommodations?
- Our accommodations include luxurious furnishings, sea views, pools, and a range of high-end amenities designed to provide comfort and enjoyment for our guests.
15. How do I contact customer support?
- You can contact our customer support team via phone or email. For immediate assistance, use the following:
- International Phone: +44 7845 912173
- Egyptian Phone: +201006732931
- Email: karim@bookingviewholiday.com
- Website Message: Send us a message through our website for support and booking management.
If you have any additional questions or need further assistance, don’t hesitate to reach out to us. We’re here to make your experience with Booking View exceptional!