**1. General Policy
At Booking View, our aim is to ensure a smooth and enjoyable experience for all our guests and travelers. Our refund and cancellation policies are designed to be clear and fair, balancing the needs of both our customers and our business.
**2. Cancellation Policy
**2.1. Holidays and Tours
- Cancellation by Customer:
- More than 3 Days Before Arrival: Full refund minus a 10% administrative fee of the total booking amount.
- Cancellation by Booking View:
- If we cancel the holiday or tour, a full refund will be issued. You may also choose to rebook for another date or receive a credit for future travel.
**2.2. Hotels and Accommodations
- Cancellation by Customer:
- Cancellation by Booking View:
- If we cancel the hotel or accommodation booking, a full refund will be issued. You may also choose to rebook for another date or receive a credit for future stays.
**2.3. Sea View Apartments
- Cancellation by Customer:
- More than 30 Days Before Check-In: Full refund minus a 10% administrative fee of the total booking amount.
- Less than 2 Days Before Check-In: Non-refundable.
- Cancellation by Booking View:
- If we cancel the sea view apartment booking, a full refund will be issued. You may also choose to rebook for another date or receive a credit for future stays.
**2.4. Trips and Excursions
- Cancellation by Customer:
- Cancellation by Booking View:
- If we cancel the trip or excursion, a full refund will be issued. You may also choose to rebook for another date or receive a credit for future trips.
**3. Refund Policy
**3.1. Processing Refunds
- Refund Process:
- Refund requests will be processed within 7 business days after the cancellation has been confirmed.
- Refunds will be made to the original payment method used at the time of booking.
**4. No-Show Policy
- Holidays, Hotels, Accommodations, Sea View Apartments, and Trips:
- If you do not show up for your booking or trip, no refund will be issued. The full booking amount will be forfeited.
**5. Changes to Bookings
**5.1. By Customer
- Changes to Bookings:
- Requests to change booking dates or details are subject to availability and may incur additional charges. Please contact us to discuss changes.
**5.2. By Booking View
- Changes by Us:
- If we need to make changes to your booking, we will notify you as soon as possible. We will offer alternatives or provide a full refund if no satisfactory alternative can be arranged.
**6. Contact Us
For any questions, cancellations, or refund requests, please contact us:
- Email: Support@Bookingviewholiday.com
- Phone: [+201006732931]
- Address: [Sheraton Street, Hurghada, Egypt]
**7. Changes to These Policies
Booking View reserves the right to amend these policies at any time. Updates will be posted on our website and will apply to all bookings made after the changes are published.